Service Advisor: Customer Experience & Workshop Liaison

Vertu Motors plc; West Bromwich; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Online rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford West Bromwich is recruiting a Service Advisor to join our established team. This role sits at the heart of our dealership, acting as the bridge between customers and the workshop to ensure outstanding satisfaction.

The successful candidate will have previous customer-facing service experience and a proactive approach to upselling, follow-up, and maintaining strong relationships with customers throughout service or repair work. We offer a comprehensive benefits package.

Qualifications

• Experience in a customer-facing service role is essential.

Responsibilities

• Set customer expectations and keep in touch with them during service or repair.
• Upsell additional products and follow up to ensure satisfaction.
• Act as liaison between customer and workshop to maintain high levels of customer happiness.

Skills

Customer service experience

Job description

Vertu Ford West Bromwich is recruiting a Service Advisor to join our established team. This role sits at the heart of our dealership, acting as the bridge between customers and the workshop to ensure outstanding satisfaction.

The successful candidate will have previous customer-facing service experience and a proactive approach to upselling, follow-up, and maintaining strong relationships with customers throughout service or repair work. We offer a comprehensive benefits package.