Service Advisor

Vertu Motors plc; West Bromwich; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Online rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford West Bromwich is recruiting a Service Advisor to join our established team. This role sits at the heart of our dealership, acting as the bridge between customers and the workshop to ensure outstanding satisfaction.

The successful candidate will have previous customer-facing service experience and a proactive approach to upselling, follow-up, and maintaining strong relationships with customers throughout service or repair work. We offer a comprehensive benefits package.

Qualifications

• Experience in a customer-facing service role is essential.

Responsibilities

• Set customer expectations and keep in touch with them during service or repair.
• Upsell additional products and follow up to ensure satisfaction.
• Act as liaison between customer and workshop to maintain high levels of customer happiness.

Skills

Customer service experience

Job description

Vertu Ford West Bromwich

Here at Vertu Ford West Bromwich we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £32,315.40 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.