Service Advisor - Customer Relations & Growth

Vertu Motors plc; Bradford; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Pension

Access to online rewards platform (dis

Colleague Purchase Scheme

Share Incentive Scheme

Enhanced Maternity & Paternity

Job summary

Vertu Renault Bradford is offering a fantastic opportunity for a Service Advisor. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction while handling service or repair progress.

The role emphasizes customer focus, communication, and meeting targets in a fast-paced environment. We provide a comprehensive package including a £32,000 basic salary and a range of benefits.

Qualifications

• Previous customer facing service experience is essential.
• Strong communication and relationship-building abilities.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep in touch during service or repair of their vehicle.
• Upsell additional products and follow up to ensure satisfaction with work carried out.
• Build warm, trusted relationships between customers and the workshop.

Skills

Customer service

Communication skills

Relationship management

Target-driven

Education

Customer-facing service experience

Job description

Vertu Renault Bradford is offering a fantastic opportunity for a Service Advisor. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction while handling service or repair progress.

The role emphasizes customer focus, communication, and meeting targets in a fast-paced environment. We provide a comprehensive package including a £32,000 basic salary and a range of benefits.