EV Service Advisor | Customer Care & Upsell Pro

Citygate Automotive Ltd; High Wycombe; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

In-house training

EV training levels 1-4

Pension

Life assurance

Cycle to work

Job summary

Citygate Automotive Ltd in the United Kingdom is seeking a Service Advisor to be the main contact between customers and our workshop team. You will handle bookings, advise on repairs, and ensure a smooth, proactive customer experience.

No prior automotive experience is required, just a passion for great service, reliability under deadlines, and the ability to upsell where appropriate. Citygate offers an award-winning training programme, pension, life cover, and employee discounts.

Qualifications

• Experience delivering customer service and upselling.
• Ability to meet deadlines and manage customer expectations.
• Willing to manage your own workload and client base.

Responsibilities

• Arrange and book service appointments by phone or email.
• Advise on repairs and upsell where appropriate.
• Provide updates on repair work to customers.
• Create and explain invoices for completed work.
• Reschedule future maintenance as needed.

Skills

Customer service

Upselling

Communication

Deadline management

Workload management

Job description

Citygate Automotive Ltd in the United Kingdom is seeking a Service Advisor to be the main contact between customers and our workshop team. You will handle bookings, advise on repairs, and ensure a smooth, proactive customer experience.

No prior automotive experience is required, just a passion for great service, reliability under deadlines, and the ability to upsell where appropriate. Citygate offers an award-winning training programme, pension, life cover, and employee discounts.