Service Advisor: Customer Care & Aftercare Upsell

Lithia; Lancashire; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

33 days holiday

Birthday day off

Salary Sacrifice scheme

Volunteer day

Long service rewards

Career training

Cycle to work

High street discounts

Referral scheme

Family leave policy

Equal opportunity employer

Job summary

Lithia UK is seeking a Service Advisor in Lancashire to be the trusted link between customers and the workshop. You will guide customers through their service journey, promote health checks, and upsell service plans while maintaining high levels of customer care.

You will work in a fast-paced environment, collaborating with technicians and using dealership IT platforms to keep customers informed and satisfied. A proactive sales mindset and strong communication are essential.

Qualifications

• Dedicated to providing an incredible service and customer care.
• Driven to exceed expectations and hit KPIs in a fast-paced environment.
• Digitally competent with dealership IT systems and Microsoft Office.
• Meticulously organized with strong scheduling and multitasking skills.
• Confident communicator capable of capturing customer details and upselling.

Responsibilities

• Act as key contact for service customers from check-in to post-visit follow-up.
• Advise on safety-critical repairs and manufacturer recommendations with clear explanations.
• Promote and upsell Vehicle Health Checks and service plans.
• Support customer retention through forward booking and tailored aftersales.
• Collaborate with Technicians to ensure timely repairs and updates to customers.
• Manage courtesy car bookings, collection/delivery and appointment scheduling.
• Build knowledge of products and services to represent the brand with pride.

Skills

Customer service

Sales mindset

Digital literacy

Organization

Communication

Tools

Dealership IT platforms

MS Office

Job description

Lithia UK is seeking a Service Advisor in Lancashire to be the trusted link between customers and the workshop. You will guide customers through their service journey, promote health checks, and upsell service plans while maintaining high levels of customer care.

You will work in a fast-paced environment, collaborating with technicians and using dealership IT platforms to keep customers informed and satisfied. A proactive sales mindset and strong communication are essential.