Service Advisor — Build Trust through Auto Care

Vertu Motors; Mansfield; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday rising with length of?

Access to online rewards platform cash

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Hyundai Mansfield is recruiting a Service Advisor to join our busy dealership. You will be the bridge between customers and the workshop, setting expectations, keeping customers updated during service or repair, and helping to upsell appropriate products to enhance care and value.

This role carries a £32,000 basic salary and a benefits package including 25 days holiday, a pension, rewards discounts, a colleague purchase scheme and share incentive options.

Qualifications

• Previous customer-facing service experience is essential.
• Customer focus and communication skills are paramount.
• Ability to work in a fast-paced environment whilst meeting targets and deadlines.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair work.
• Act as the relationship manager between the customer and the workshop to ensure satisfaction.
• Upsell additional products and follow up with the customer to confirm satisfaction with the work carried out.

Skills

Customer service

Communication

Relationship management

Upselling

Job description

Vertu Hyundai Mansfield is recruiting a Service Advisor to join our busy dealership. You will be the bridge between customers and the workshop, setting expectations, keeping customers updated during service or repair, and helping to upsell appropriate products to enhance care and value.

This role carries a £32,000 basic salary and a benefits package including 25 days holiday, a pension, rewards discounts, a colleague purchase scheme and share incentive options.