Automotive Service Advisor - Fast-Paced & Customer-Focused

Pentagon Group; Glasgow; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme

Training & development

Employee Assistance Programme

Discounts on products & services

Recommend a Friend scheme

Job summary

Pentagon Motor Group in Glasgow is seeking a Service Advisor to deliver excellent aftersales service, manage customer inquiries, and coordinate workshop loading. You will ensure accurate communication, documentation, and a positive customer experience in a fast-paced environment.

The role runs Monday to Friday with varied hours and offers a comprehensive benefits package. Training and development are emphasised as part of the career path within Pentagon Motor Group.

Qualifications

• Previous experience in a similar role.
• Experience in a busy, fast paced office environment.
• Exceptional customer service skills and a positive can do attitude.
• Ability to calm and manage difficult situations.
• Excellent organisation skills and attention to detail.
• Willingness to learn and develop.
• Enthusiastic, team player mentality.

Responsibilities

• Answer customer enquiries and promote aftersales services.
• Explain Visual Health Check (VHC) to customers and obtain informed consent.
• Provide daily updates on vehicle service progress to customers.
• Explain completed work and any next steps upon collection; may involve NPS survey.
• Quote accurate repair times on orders and manage workshop loading.
• Invoice retail work the same day it is completed.
• Walk customers to their vehicle on collection and ensure a smooth handover.

Skills

Customer service

Office environment

Organisation

Attention to detail

Team player

Communication

Job description

Pentagon Motor Group in Glasgow is seeking a Service Advisor to deliver excellent aftersales service, manage customer inquiries, and coordinate workshop loading. You will ensure accurate communication, documentation, and a positive customer experience in a fast-paced environment.

The role runs Monday to Friday with varied hours and offers a comprehensive benefits package. Training and development are emphasised as part of the career path within Pentagon Motor Group.