Service Advisor — £50k OTE, Company Car, Sat OT

Hedin Automotive BMW & MINI Group; Enfield; On-site; GBP 36,000 - 50,000; Full time

Benefits offered by this job

Annual leave 31 days

Retail discounts

Car ownership scheme

Wellbeing support

Private healthcare

Pension & life cover

Referral bonus

Job summary

Hedin Automotive BMW & MINI Group in Enfield, United Kingdom, is seeking a dedicated Service Advisor to act as the main contact for customers throughout the service journey. You will coordinate bookings, updates, and handovers while delivering exceptional service and maintaining BMW & MINI aftersales knowledge.

The role emphasizes customer-centric communication, efficient documentation, and collaboration with workshop staff to ensure quality car care.

Qualifications

• Previous experience as a Service Advisor or Service Team Manager within the automotive industry
• Passion for delivering outstanding customer service
• Excellent communication skills
• Strong organisational and administration skills with excellent diary and time management

Responsibilities

• Acting as the main point of contact throughout the customer's service journey, from booking through to vehicle handover
• Keeping customers updated on the progress of their vehicle repairs and advising on any additional work required
• Delivering exceptional customer service through regular communication and effective expectation management
• Maintaining knowledge of BMW & MINI aftersales products and services
• Ensuring all service and repair documentation is completed accurately and promptly
• Working closely with workshop technicians to allocate jobs based on skill, availability, and workshop efficiency
• Ensuring customer vehicles are handled with care whilst in the workshop and are cleaned and prepared for collection
• Professionally resolving customer queries and concerns, ensuring high levels of customer satisfaction

Skills

Customer service

Communication

Diary management

Automotive knowledge

Job description

Hedin Automotive BMW & MINI Group in Enfield, United Kingdom, is seeking a dedicated Service Advisor to act as the main contact for customers throughout the service journey. You will coordinate bookings, updates, and handovers while delivering exceptional service and maintaining BMW & MINI aftersales knowledge.

The role emphasizes customer-centric communication, efficient documentation, and collaboration with workshop staff to ensure quality car care.