Service Advisor

Hedin Automotive BMW & MINI Group; Enfield; On-site; GBP 36,000 - 50,000; Full time

Benefits offered by this job

Annual leave 31 days

Retail discounts

Car ownership scheme

Wellbeing support

Private healthcare

Pension & life cover

Referral bonus

Job summary

Hedin Automotive BMW & MINI Group in Enfield, United Kingdom, is seeking a dedicated Service Advisor to act as the main contact for customers throughout the service journey. You will coordinate bookings, updates, and handovers while delivering exceptional service and maintaining BMW & MINI aftersales knowledge.

The role emphasizes customer-centric communication, efficient documentation, and collaboration with workshop staff to ensure quality car care.

Qualifications

• Previous experience as a Service Advisor or Service Team Manager within the automotive industry
• Passion for delivering outstanding customer service
• Excellent communication skills
• Strong organisational and administration skills with excellent diary and time management

Responsibilities

• Acting as the main point of contact throughout the customer's service journey, from booking through to vehicle handover
• Keeping customers updated on the progress of their vehicle repairs and advising on any additional work required
• Delivering exceptional customer service through regular communication and effective expectation management
• Maintaining knowledge of BMW & MINI aftersales products and services
• Ensuring all service and repair documentation is completed accurately and promptly
• Working closely with workshop technicians to allocate jobs based on skill, availability, and workshop efficiency
• Ensuring customer vehicles are handled with care whilst in the workshop and are cleaned and prepared for collection
• Professionally resolving customer queries and concerns, ensuring high levels of customer satisfaction

Skills

Customer service

Communication

Diary management

Automotive knowledge

Job description

SERVICE ADVISOR

Earn up to £50,000 OTE per annum with a company car. Plus, get paid overtime for working on Saturdays!

WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.

Join the Hedin Automotive Aftersales team as a Service Advisor and become the trusted point of contact for our BMW & MINI customers. Working alongside an experienced Service team, you'll play a key role in delivering exceptional customer service from vehicle check-in through to handover, ensuring every customer enjoys a seamless aftersales experience.

If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.

Benefits.

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.

• 31 days of annual leave (including bank holidays) with long‑service awards and enhanced holiday entitlement
• Discount schemes with popular retailers – helping you save more
• Employee Car Ownership Schemes – available for you and your family
• Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
• Private healthcare access – prioritising your health and prosperity
• Pension scheme and life assurance – confidence in your future
• Referral bonus – earn when you refer a friend to join the team

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Acting as the main point of contact throughout the customer's service journey, from booking through to vehicle handover
• Keeping customers updated on the progress of their vehicle repairs and advising on any additional work required
• Delivering exceptional customer service through regular communication and effective expectation management
• Maintaining knowledge of BMW & MINI aftersales products and services
• Ensuring all service and repair documentation is completed accurately and promptly
• Working closely with workshop technicians to allocate jobs based on skill, availability, and workshop efficiency
• Ensuring customer vehicles are handled with care whilst in the workshop and are cleaned and prepared for collection
• Professionally resolving customer queries and concerns, ensuring high levels of customer satisfaction

YOUR PROFILE.

• Previous experience as a Service Advisor or Service Team Manager within the automotive industry
• Passion for delivering outstanding customer service and building lasting customer relationships
• Excellent communication skills with the ability to manage challenging situations calmly and professionally
• Strong organisational and administration skills with excellent diary and time management

WORKING HOURS.

Basic Salary £35,525, with an OTE of £50,000 + and a Company car.

Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 12.30pm (1 in 3, paid as additional hours)

About Us.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.