Service Advisor | £30k-£38.5k + 34 Days Holiday

Career Choices Dewis Gyrfa Ltd; Wigan; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

34 days' paid holiday

Performance-based bonus schemes

Employee discount schemes

Recognition awards

Health and wellbeing programmes

Ongoing training and professional dev.

Supportive working environment

Job summary

Career Choices Dewis Gyrfa Ltd is recruiting for a Service Advisor in Wigan. This full-time, permanent role offers a competitive salary and excellent career development within a renowned automotive business.

Basic salary around £30,000 per annum, with potential earnings up to £38,500 including bonuses, plus up to 34 days’ holiday. The role features a performance-based bonus scheme, employee discounts, recognition awards, health and wellbeing programmes, and ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills and meticulous attention to detail.
• Customer-centric approach with a friendly demeanor.
• Experience as a Service Advisor or automotive customer service preferred.
• Knowledge of vehicle servicing, repairs, and warranty procedures is advantageous.
• Ability to process payments accurately and efficiently.
• Familiarity with computerised recording systems and reporting tools.
• Knowledge of warranty procedures and vehicle legislation desirable.

Responsibilities

• Greet customers warmly and ensure they feel valued and confident in our services.
• Clearly communicate available services, repairs, and supplementary products.
• Promote upselling of additional services, warranties, accessories, and loyalty programmes.
• Record customer vehicle details and service requirements accurately, obtaining necessary authorisations.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Manage service and parts sales, including warranty policies and promotional offers.
• Maintain a professional, clean, and well‑organised reception area.
• Liaise effectively with workshop staff to facilitate smooth scheduling and vehicle flow.
• Oversee accurate invoicing and cost documentation.
• Handle administrative tasks related to bookings, paperwork, and customer records.
• Resolve customer issues promptly and courteously, maintaining high standards of service.

Skills

Communication skills

Organisational skills

Customer-focused

Experience as Service Advisor

Technical knowledge of servicing

Payment processing

Computerised recording systems

Job description

Career Choices Dewis Gyrfa Ltd is recruiting for a Service Advisor in Wigan. This full-time, permanent role offers a competitive salary and excellent career development within a renowned automotive business.

Basic salary around £30,000 per annum, with potential earnings up to £38,500 including bonuses, plus up to 34 days’ holiday. The role features a performance-based bonus scheme, employee discounts, recognition awards, health and wellbeing programmes, and ongoing training.