Service Advisor

Platinum Motor Group; Yeovil; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

Life insurance

Referral programme

Sick pay

Store discount

Job summary

Platinum Renault in Yeovil is seeking an experienced Service Advisor to join our busy Service Department. You will greet customers, listen to concerns, document details, conduct vehicle inspections, and provide detailed, accurate repair estimates while coordinating with technicians to ensure timely completion of work.

The role demands strong communication, multitasking, and data-entry skills in a fast-paced environment.

Qualifications

• Previous experience as a service advisor or in a similar customer service role is preferred.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems and repairs is advantageous.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills.
• Proficient in data entry and record-keeping using computer systems.

Responsibilities

• Greet customers and provide a positive experience.
• Listen to customer concerns and document details.
• Conduct vehicle inspections and report findings.
• Explain recommended repairs and services clearly.
• Provide accurate estimates for repairs and services.
• Schedule appointments and manage the service calendar.
• Coordinate with technicians to ensure timely completion.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Automotive knowledge

Multitasking

Data entry

Problem solving

Tools

CRM software

Job description

We have an exciting opportunity for an experienced Service Advisor to join our busy Service Department at Platinum Renault in Yeovil. You will be working within a fast paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are committed to our staff’s well-being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.

Responsibilities

• Greet customers and provide them with a positive experience
• Listen to customer concerns and accurately document them
• Conduct vehicle inspections and provide detailed reports to customers
• Explain recommended repairs and services to customers in a clear and understandable manner
• Provide accurate estimates for repairs and services
• Schedule appointments and manage the service department's calendar
• Coordinate with technicians to ensure timely completion of repairs
• Follow up with customers to ensure satisfaction and address any additional concerns

Experience

• Previous experience as a service advisor or in a similar customer service role is preferred
• Strong communication and interpersonal skills
• Knowledge of automotive systems and repairs is a plus
• Ability to multitask and prioritize tasks in a fast-paced environment
• Excellent problem-solving skills
• Proficient computer skills for data entry and record keeping

We offer competitive pay & benefits, along with opportunities for growth within our company. If you are a customer-focused individual with a passion for the automotive industry, we would love to hear from you.

Benefits

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay
• Store discount