Service Advisor

Platinum Recruitment Consultancy; Yeovil; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor in Yeovil, offering a competitive salary of up to £28,000. This role is perfect for someone passionate about customer service and looking to thrive in a fast-paced environment. As a Service Advisor, you will ensure that customer vehicle repair needs are met with the utmost care and professionalism. You'll maintain communication with customers, manage service orders, and contribute to a supportive team atmosphere. Join a company that values your skills and offers opportunities for growth and development.

Qualifications

• Experience working in an Auto or HGV company is essential.
• Strong analytical skills and a proactive approach to customer service.

Responsibilities

• Main point of contact for customers, ensuring vehicle service needs are met.
• Maintaining good relationships with customers and handling service orders.

Skills

Customer Service

Analytical Skills

Attention to Detail

Proactive Approach

Telephone Manner

Education

Experience in Auto or HGV Industry

Previous Service Advisor Experience

Job description

Service Advisor Opportunity in Yeovil - Up to £28,000!

Are you an experienced Service Advisor looking for a new challenge in Yeovil? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? If so, this Service Advisor role in Yeovil offers a fantastic opportunity to join a leading team, with a salary up to £28,000 and flexible working hours!

As a Service Advisor, you will be the main point of contact for our valued customers, ensuring their vehicle repair and service needs are met with the highest level of care and attention. Your responsibilities will include:

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Maintaining the progress of customer vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of cash accounts before releasing the vehicle.
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Taking instructions from customers and efficiently processing service and repair orders in the workshop, obtaining customer signatures on completed repair orders.
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Notifying customers of vehicle status and arranging collection or delivery.
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Handing over vehicles professionally and in a clean condition, inspecting vehicles for any bodywork damage, explaining the repair work carried out, and re-booking vehicles for future work if needed.
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Ensuring that technician job card write-ups and time allocation are well-documented for accurate billing.
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Maintaining a good working relationship with customers by answering the telephone and responding to queries promptly, ensuring repeat business.
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Ensuring customer vehicle history is reviewed and maintained, and customers are informed of required services.
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Ensuring customers who are waiting for their vehicles are comfortable.
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Ensuring customer vehicles are secure at all times, especially when parked in the compound.
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Assisting the Service Manager in ensuring the smooth running of the service desk.
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Maintaining the smooth running of the 24-hour service for incoming breakdowns and authorising repairs.

What we're looking for:

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Experience working in an Auto or HGV company.
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Previous experience in a similar Service Advisor role.
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Experience in the truck or related industry.
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Strong analytical skills.
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Proactive approach to maintaining customer service standards.
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Good telephone manner and attention to detail.

This is an excellent opportunity for a Service Advisor in Yeovil to develop their skills and grow within a supportive company. You'll play a key role in ensuring customer satisfaction and contributing to the overall success of the service team.

To Apply:

If you are a motivated and customer-focused individual, we encourage you to apply for this Service Advisor position in Yeovil. Please contact Alfie at Platinum Recruitment, quoting job number 932252 / INDCOMMERCIAL

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

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Created on 30/04/2025 by Platinum Recruitment Consultancy