Service Advisor

JCT600 Ltd; York and North Yorkshire; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Annual leave 34–38 days

Family/maternity & paternity leave

Life assurance & pension

Leadership development

Car purchase & servicing discounts

Cycle-to-work & gym discounts

Referral bonus

Job summary

JCT600 Ltd in York is seeking a Service Advisor for Mercedes-Benz York. You will be the trusted contact for customers throughout their servicing journey, coordinating with the workshop team and ensuring clear communication and smooth progress.

Key duties include scheduling service appointments, advising on maintenance, and ensuring all service documentation is up to date. This role rewards strong organisation, customer focus and teamwork within a busy aftersales environment.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role (preferable).
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Job description

Service Advisor - Mercedes Benz York

At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.

Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.

As a Service Advisor Your Day-to-day Will Include

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

What We’re Looking For

• Previous experience in a Service Advisor or automotive customer support role (preferable).
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

What We Offer

• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development:From foundation to advanced levels through brand partner training and our best-in-class leadership development
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Read more about ourEmployee Benefits - JCT600

Why join JCT600?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be an Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.