Service Advisor

Lookers; Stourbridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

Lookers Mercedes Benz of Stourbridge is seeking a dedicated Service Advisor to join their Aftersales Team. The role involves booking services, advising customers, and managing communications. The ideal candidate will have strong customer service skills and experience in automotive roles. Competitive salary and benefits are offered.

Benefits

Competitive Salary

Holiday Increases with Service

Car Scheme Eligibility

Critical Illness Cover

Life Assurance

Smart Health

Enhanced Maternity/Paternity/Adoption Leave

Potential Company Car

Bonus Earnings

Qualifications

• Experience in automotive roles with a passion for customer service.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers on warranty cover and upselling parts.
• Managing customer communications and records.

Skills

Communication

Customer Service

Teamwork

Tools

Kerridge

ADP

Job description

OTE

Overview

Mercedes Benz of Stourbridge

42 Hours weekly, Monday to Friday 8am-6pm, and Saturday on Rota 8am-2pm (paid as overtime)

£30,000 per annum with a £34,800 OTE

Lookers Mercedes Benz of Stourbridge is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, and our friendly Service Manager, Nathan Crage.

With ongoing investment to transform the dealership into a state-of-the-art showroom, Mercedes Benz of Stourbridge is the place to be.

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development and learn from our current Service Manager.

Responsibilities

• Booking MOTs, services, and other repair work for customers
• Advising customers about warranty cover and upselling additional parts/accessories beneficial to the customer
• Liaising with the full Aftersales department to organize and schedule appointments based on workload and call volumes
• Managing a high volume of customers daily, including telephone calls and online booking queries
• Informing customers of turnaround times and maintaining effective communication during vehicle servicing
• Maintaining accurate customer records and updating systems with booking details

Qualifications

You must have lots of energy, a warm personality, and a passion for delivering first-class customer service every time. Excellent communication skills and rapport-building abilities are essential, along with the capability to explain technical information clearly and concisely. Previous experience using Kerridge / ADP is advantageous, as is knowledge of other dealer systems.

You should be a great team player but also able to work independently using your initiative. We want to hear from those who have worked in similar automotive roles and are passionate about customer service and cars!

If your skills and experience match our requirements, please apply today. A member of the Talent Acquisition Team will contact you. For further information, email [e-mail].

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, with over 150 franchised dealerships across the UK & Ireland. We value our employees' dedication and offer industry-leading benefits, including competitive salaries, holiday increases with service, car scheme eligibility, critical illness cover, Life Assurance, Smart Health, enhanced maternity/paternity/adoption leave, and potential company car and bonus earnings.

We invest in manufacturer brand and management training to support career development and celebrate success through our annual Lookers Excellence Awards. Join us and grow your career!

Lookers is an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can bring their whole self to work and reach their full potential.

Successful applicants will undergo employment checks, including employment verification, address and credit checks, criminal record, and driving license checks, as appropriate.