Service Advisor

West End Garage Škoda; Stirling; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Bonus structure

Company pension

Employee vehicle schemes

Manufacturer and internal training

Career progression

Job summary

West End Garage Škoda in Stirling is seeking an experienced Service Advisor to join our busy, multi-brand aftersales team. You will be the key link between customers and the workshop, guiding the journey from initial booking through to vehicle collection with a focus on outstanding service.

We value a proactive approach, strong communication, and the ability to manage bookings, explain technical details, and identify additional work.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• Proactive and positive approach to problem-solving.
• Experience using dealership systems and digital platforms.

Responsibilities

• Welcoming customers and providing a professional and friendly experience.
• Managing service, repair and MOT bookings efficiently.
• Keeping customers informed throughout their vehicle’s visit.
• Explaining technical information clearly and confidently.
• Liaising with Technicians, Workshop Control and Parts department.
• Identifying additional service and maintenance requirements.
• Preparing invoices, estimates and service documentation accurately.
• Supporting workshop efficiency and daily workloads.

Skills

Communication

Organisation

Time management

IT literacy

Problem solving

Driving licence

UK work eligibility

Job description

At West End Garage, we do things differently.

We are one of Scotland’s leading privately owned automotive retailer groups, representing Škoda in Stirling, Edinburgh and Dunfermline, alongside CUPRA and SEAT at our Stirling site.

Following the opening of our new CUPRA showroom and the expansion of our Stirling operation, we are looking for an experienced, motivated and customer-focused Service Advisor to join our busy multi-brand aftersales team.

This is more than a reception role. You will be the key link between our customers and workshop team, helping to deliver an exceptional aftersales experience from the initial booking through to vehicle collection.

If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding service, we would love to hear from you.

The Role

As a Service Advisor, you will play a central role in the customer journey by:

• Welcoming customers and providing a professional and friendly experience
• Managing service, repair and MOT bookings efficiently
• Keeping customers informed throughout their vehicle’s visit
• Explaining technical information clearly and confidently
• Liaising closely with Technicians, Workshop Control and the Parts department
• Identifying additional service and maintenance requirements
• Preparing invoices, estimates and service documentation accurately
• Supporting workshop efficiency and the effective management of daily workloads
• Helping to maintain high levels of customer satisfaction and retention
• Representing West End Garage and our brand values at every opportunity

Requirements

Essential

• Previous Service Advisor experience within a franchised dealership environment
• Excellent communication and relationship-building skills
• Strong organisational and time-management abilities
• Confidence using dealership systems and digital platforms
• A proactive and positive approach to problem-solving
• The ability to work calmly under pressure in a busy environment
• Experience identifying and presenting additional work, products or service plans
• Good IT and administration skills
• A full UK driving licence
• Eligibility to work in the UK

Desirable

• Experience working with electric or hybrid vehicles would be advantageous, although full manufacturer training will be provided

What We Offer

• Competitive salary with an achievable bonus structure
• Company pension scheme
• Employee vehicle schemes
• Ongoing manufacturer and in-house training
• Career progression opportunities across the group
• A modern working environment representing three exciting brands
• A supportive management team and positive working culture
• The stability of a long-established, family-owned business with strong values
• Many of our managers and senior leaders began their careers with West End Garage, and we genuinely believe in developing our people and promoting from within.