Multi-Brand Service Advisor – EV/Hybrid Ready, Training

Cameron Clarke Associates t/a talent-finder; Stirling; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Competitive salary & bonus

Company pension

Employee vehicle schemes

Manufacturer training

Career progression

Modern working environment

Job summary

West End Garage in Stirling is seeking an experienced Service Advisor to join our busy multi-brand aftersales team, representing CUPRA, SEAT and Škoda. You will be the key link between customers and the workshop, guiding bookings from first contact through to vehicle collection and handover.

This full-time role offers a supportive management team, ongoing manufacturer training, a competitive bonus structure and a modern working environment within a long-established family-owned business.

Qualifications

• Previous Service Advisor experience within a franchised dealership environment.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• Confidence using dealership systems and digital platforms.
• A proactive and positive approach to problem-solving.
• The ability to work calmly under pressure in a busy environment.
• Experience identifying and presenting additional work, products or service plans.
• Good IT and administration skills.
• A full UK driving licence.
• Eligibility to work in the UK.

Responsibilities

• Welcoming customers and providing a professional and friendly experience
• Managing service, repair and MOT bookings efficiently
• Keeping customers informed throughout their vehicle's visit
• Explaining technical information clearly and confidently
• Liaising closely with Technicians, Workshop Control and the Parts department
• Identifying additional service and maintenance requirements
• Preparing invoices, estimates and service documentation accurately
• Supporting workshop efficiency and daily workloads
• Helping to maintain high levels of customer satisfaction and retention
• Representing West End Garage and our brand values at every opportunity

Skills

Franchised dealer experience

Excellent communication

Organisation & time management

Dealership systems proficiency

Problem-solving mindset

Calm under pressure

Upselling / additional work

IT & admin skills

UK driving licence

Eligibility to work in UK

EV/Hybrid experience

Job description

West End Garage in Stirling is seeking an experienced Service Advisor to join our busy multi-brand aftersales team, representing CUPRA, SEAT and Škoda. You will be the key link between customers and the workshop, guiding bookings from first contact through to vehicle collection and handover.

This full-time role offers a supportive management team, ongoing manufacturer training, a competitive bonus structure and a modern working environment within a long-established family-owned business.