Service Advisor

Jago Consultants; Shirley; On-site; GBP 21,000 - 32,000; Full time

Job summary

Jago Consultants is recruiting on behalf of a leading car dealership to appoint an experienced Service Advisor who will uphold high standards of customer care and professionalism.

You will guide customers through service requirements, explain estimated repair costs, and keep accurate vehicle records and invoices. The role requires a minimum of two years as a Service Advisor, and offers a stable, customer-focused environment with opportunities to grow within the workshop team.

Qualifications

• At least 2 years’ experience as a Service Advisor.

Responsibilities

• Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Job description

We are currently working with a main car dealership who are looking to recruit an experienced Service Advisor to join their growing team, Our client prides itself on delivering a consistently high standard of customer care at all time.

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• At least 2 years’ experience working as a Service Advisor