Service Advisor

Stratstone; Royal Tunbridge Wells; On-site; GBP 28,000 - 30,000; Full time

Job summary

Stratstone is seeking a Service Advisor to enhance customer experience in automotive service. The role involves managing service bookings, advising customers, and potential upselling within a dynamic team. With competitive salary and benefits, join us to help shape the future of luxury automotive service.

Benefits

33 days holiday (including bank holidays)

Extra day off on your birthday

Paid day to volunteer

Cycle to work scheme

High street discounts

Qualifications

• Full UK Manual Driving Licence required.
• Background in customer service and interest in automotive industry.
• Experience in sales with ability to meet KPIs.

Responsibilities

• Provide estimates and book service/repair work for vehicles.
• Advise customers on recommended actions and invoice for work.
• Keep customers informed of extras and upsell services.

Skills

Customer service

Sales

Organisation skills

Job description

Due to ongoing updates to our career pages, to apply for this role please follow the link provided (https://careers.stratstone.com/job-invite/54764/). This will redirect you to our Stratstone careers website to complete your application.

Stratstone

BMW Tunbridge Wells

Basic salary from £28,000 up to £29,500 plus bonus, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailor-made.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.

What does the role of Service Advisor involve?

• Provide estimates for work, and book in service and repair work for our customers’ vehicles
• Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
• Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

What qualities do I need to succeed in the Service Advisor role?

• Full UK Manual Driving Licence required
• Background in customer service and an interest in the automotive industry, whether above or below the bonnet
• Flawless organisation skills, and confidence with using computer systems
• Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
• Dedication to providing an incredible service, with a passion for making our customers happy!

Life at Stratstone:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.