Customer Service Advisor - Nights

Brook Street; Belfast; Remote; GBP 26,000 - 30,000; Full time

Job summary

Brook Street Recruitment is seeking Customer Service Agents for a full-time, permanent role based in Northern Ireland. The job involves handling client inquiries from home, requiring strong communication skills and a background in hospitality. The position offers a competitive salary starting at £26,000, with additional benefits including annual leave and a bonus opportunity.

Benefits

Paid Annual Leave

All equipment provided for remote work

Bonus opportunity twice per year

Employee appreciation programme

Opportunities for career development

Qualifications

• Must have a hospitality background.
• No job hopping – solid work history required.

Responsibilities

• Take inbound calls from clients and deal with various queries.
• Assist with disputes and provide solutions.
• Maintain knowledge of all systems to offer first-class service.

Skills

Strong communication skills

PC literate

Customer service

Problem-solving

Job description

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON-SITE TRAINING FOR THE ROLE

Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.

As a Customer Service Agent, you will work from home and operate as the first point-of-contact for the company`s clients and partners.

Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.

Duties

Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients` payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionality for all systems
Ensuring that a first-class customer service is provided to clients

Details of role

Working shift for this job is Monday to Friday between 14.00pm and 22.00pm - on this shift there is also a requirement to work one Saturday a month

Other shifts are later shifts - 4 days per week between 4.30pm to 3am and 5 days per week between 6.30pm and 3am - The shifts can be discussed on interview and the client will accomodate where possible

Salary for the role will be starting on 26k per annum and there is an extra £60 per month to cover costs of working from home

Other benefits of working in this role include:

Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career

Criteria

Must have come from a hospitality background - this is preference from the client
No job hopping - must have solid work history
Applicants must be PC Literate and have strong communication skills

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY LIVING IN NORTHERN IRELAND- APPLICANTS FROM OUTSIDE OF NORTHERN IRELAND WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING

If interested, you can send your CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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