Service Advisor

Octane Recruitment Ltd; Romford; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading automotive recruitment agency seeks an experienced Service Advisor in Romford. The role offers a basic salary starting from £28,000 with an uncapped bonus potential of up to £9,600 per year. Responsibilities include providing exceptional customer service, managing bookings for vehicle services, and ensuring customer satisfaction. Candidates must have experience in a franchised dealership or reputable independent garage and possess excellent communication skills. Opportunities for ongoing training and career development are available.

Benefits

Ongoing training and manufacturer support

Excellent career development opportunities

Competitive salary

Qualifications

• Proven Service Advisor experience within a franchised dealership or reputable independent garage.
• A full UK driving licence is required.
• Candidates from non-automotive sales roles will not be considered.

Responsibilities

• Greet customers professionally and act as their main point of contact.
• Accurately book vehicles for service and repair work.
• Provide clear explanations of service requirements and costs.
• Liaise with technicians and parts departments.
• Maintain accurate records of customer interactions and vehicle history.
• Upsell additional products or services.
• Ensure every customer leaves satisfied.

Skills

Excellent communication skills

Customer service skills

Organisational abilities

Proactive attitude

Attention to detail

Job description

Overview

Service Advisor – Location: Romford. Salary: Basic from £28,000 (depending on experience) + uncapped bonus OTE 40k plus. Hours: Monday–Friday 08:00–18:00 (1-hour lunch); Saturday 08:30–16:00 (on rota, 1 in 4 weekends).

Responsibilities

• Greet customers professionally and act as their main point of contact throughout the service process.
• Accurately book vehicles in for service and repair work, ensuring workshop schedules run smoothly.
• Provide clear explanations of service and repair requirements, costs, and estimated completion times.
• Liaise with technicians and parts departments to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and vehicle history.
• Upsell additional products or services where appropriate to enhance the customer experience.
• Ensure every customer leaves fully satisfied with the service provided.

About You

• Proven Service Advisor experience within a franchised dealership or reputable independent garage.
• Excellent communication and customer service skills.
• Strong organisational abilities with attention to detail.
• A proactive, positive attitude and ability to work under pressure.
• A full UK driving licence.
• Candidates from non-automotive sales roles will not be considered for this position — Service Advisor experience within the motor trade is essential.

What’s on Offer

• Competitive basic salary from £28,000 (depending on experience).
• Uncapped OTE potential of up to £9,600 per year.
• Monday to Friday schedule with a fair 1 in 4 Saturday rota.
• Ongoing training and manufacturer support.
• Excellent career development opportunities within a growing group.

How to Apply

If you’re an experienced Service Advisor ready to take the next step in your career with a forward-thinking dealership, apply today or contact us for more information.