Service Advisor

RTP Selection; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer experiences in automotive maintenance. This role is vital in bridging the gap between customers and skilled technicians, ensuring seamless communication about vehicle repairs and services. The ideal candidate will possess excellent customer service and administrative skills, alongside a strong technical background in the automotive field. Working Monday to Friday with occasional Saturday mornings, this position offers a dynamic environment where your contributions will significantly impact customer satisfaction and vehicle performance. If you are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• Minimum 2 years as a service advisor or in automotive service preferred.
• Driving licence is required for the role.

Responsibilities

• Act as a bridge between customers and technicians, ensuring clear communication.
• Manage appointments and enhance customer experience in vehicle maintenance.

Skills

Customer Service

Administrative Skills

Technical Background in Automotive

Flexibility

Job description

Service Advisor - Automotive

Location: Norwich

Experience:

• Service advisor: minimum 2 years (preferred)
• Automotive service: minimum 2 years (preferred)

Licence/Certification:

Driving Licence (required)

A Service Advisor is required to be the bridge between the Client’s valued customers and their skilled technicians. The Client is looking for a dedicated and friendly individual to ensure their customers' vehicle maintenance experiences are seamless and exceptional.

The successful candidate should demonstrate outstanding levels of customer service and administrative skills, ideally having a strong technical background in the motor industry. Applicants must have a flexible approach to work and a full understanding of customer satisfaction.

The successful candidate is to help bridge the gap between technical jargon and simple terms, ensuring customers fully understand necessary repairs and services. Collaborating with skilled technicians, they will play a vital part in helping them to accurately diagnose vehicle issues.

With a keen eye on workflow, manage appointments and identify opportunities to enhance the customer experience and vehicle performance. Whether it's suggesting preventative maintenance or offering the latest automotive technologies, recommendations are delivered with expertise.

Working Hours: Monday to Friday - 8am - 6pm; Saturday mornings on a rota basis - 8.30am - 12.30pm