Service Advisor

Porsche Centre Swindon; Melksham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Porsche Centre Swindon is seeking a Service Advisor to join their team in Melksham. The role involves ensuring exceptional customer service, booking services, and collaborating with the workshop team. If you're eager to grow in your service career and work in a dynamic environment, apply today.

Benefits

Rewards platform – Gym & high street discounts

Contributory Pension Scheme

Regular Pay Reviews

Life Assurance

Servicing, Parts and Accessories Discounts

Employee Assistance Programme

Staff Referral Scheme

Learning and Development

Enhanced Family Leave

Onsite Parking

Qualifications

• Experience in a Service department would be beneficial.
• Knowledge of Microsoft Office, Excel.
• Familiarity with warranty procedures advantageous.

Responsibilities

• Deliver a great customer experience for servicing and repairs.
• Book services and communicate repairs to customers.
• Work collaboratively with the Workshop team.

Skills

Customer Service

Communication

Teamwork

Education

Experience in a Service department in a franchised dealership

Knowledge of Microsoft Office and Excel

Tools

Kerridge

Job description

• Rewards platform – Gym & high street discounts
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Onsite Parking

Our BMW Dealership in Melksham are looking to appoint an accomplished and enthusiastic Service Advisor.

At Dick Lovett we believe passionately in and champion ‘Customer Satisfaction through Staff Satisfaction’. It is very simple; if we do everything to look after our staff, they will give exceptional service to our customers.

Key Responsibilities

• Deliver a great experience for our customers in for servicing and repairs
• Booking services
• Communicating any required repairs to our customers
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales

Essential Skills and Qualifications

• Experience of working in a Service department in a franchised dealership would be beneficial however not essential.
• Knowledge of Microsoft Office, Excel and Kerridge.
• Familiarity of warranty procedures would be advantageous but not essential.

If you are looking to progress as a Service Advisor and want to expand your knowledge of new models as they emerge, joining an official manufacturer is the best way to develop.

We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.

Our brand-new Melksham BMW dealership is conveniently located just off the A350, easily accessible from Junction 17 of the M4 motorway. We're approximately 15 miles from the city of Bath and 25miles from the city of Bristol.

At BMW, we take pride in fostering a culture of innovation and excellence. The new eleven-car BMW showroom in Melksham features the new “Retail Next” design and shares a 27-bay workshop with MINI. As a company, we are committed to creating an environment that is collaborative, diverse, and inclusive, where everyone is given the opportunity to grow and succeed. When you work for BMW, you'll be part of a team that is passionate about pushing boundaries and driving progress in the automotive industry.

Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.

I go to work with a smile and leave with a smile due to the bond and close-knit group that I work with.