Service Advisor

Thurlow Nunn; Luton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

31 days annual leave

Pension scheme

Life assurance

RAC breakdown cover

Cycle to work scheme

Vehicle discounts

Aftersales discounts

Health and wellbeing support

Job summary

Thurlow Nunn in Luton is seeking a Service Advisor to guide customers on vehicle service and repair needs, communicating status and pricing while resolving enquiries promptly.

You will work closely with the Service Manager and workshop team to ensure a high standard of customer service and positive experiences that drive retention. A competitive salary plus bonus is offered.

Qualifications

• Experience of delivering exceptional customer service.
• Excellent interpersonal skills with the ability to build relationships.
• Strong organisational skills and an eye for detail.
• Competence in Microsoft packages.
• Flexibility to work long hours including weekends on a rota basis.

Responsibilities

• Advise customers on service and repair needs for their vehicles.
• Keep customers updated on work status and pricing for additional requirements.
• Communicate technical questions, warranties and repairs to customers clearly.
• Work with Service Manager, Customer Experience Manager, Workshop Controller and Technicians to maintain professionalism and customer retention.

Skills

Exceptional customer service

Interpersonal skills

Organisational skills

Flexibility

Customer-facing communication

Tools

Microsoft Office

Job description

We are currently recruiting a Service Advisor for our Luton branch to advise customers in relation to their vehicles’ service and repair needs, handling all enquiries and ensuring all issues are resolved in a timely manner.

The Service Advisor will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer, answering any questions regarding technical problems, warranties, services and repairs.

Working closely with the Service Manager, Customer Experience Manager, Workshop Controller and Technicians, the Service Advisors will demonstrate high levels of professionalism and exceptional customer service at all times to ensure a positive experience whilst maintaining customer retention.

We are looking for the following…

• Experience of delivering exceptional customer service
• Excellent interpersonal skills with the ability to build relationships
• Strong organisational skills and an eye for detail
• Competence in Microsoft packages
• Flexibility to work long hours including weekends on a rota basis

As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.

In return we offer the opportunity of a competitive salary + bonus.

Why Work For Us?

Thurlow Nunn is a family-owned, people-driven business which has been established for over 150 years. Our team of over 650 employees, span a variety of roles, across 20 sites throughout Norfolk, Cambridgeshire, Suffolk, Buckinghamshire, Northamptonshire and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

£32,000.00 per annum + bonus scheme

Hours

Monday to Friday 8.00am to 6.00pm, 1 hour for lunch, 1 in 3 Saturdays 8.00am to 1.00pm

• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)