Service Advisor

TN United Kingdom; London; On-site; GBP 27,000; Full time

Job summary

An established industry player seeks a passionate Service Advisor to enhance customer experiences in the automotive sector. This role involves providing estimates, booking services, and advising customers on their vehicles, all while ensuring exceptional service delivery. Join a dynamic team dedicated to transforming automotive retail through collaboration and innovation. If you thrive in a fast-paced environment and are eager to make a positive impact, this opportunity is perfect for you. Embrace the chance to grow and contribute to a culture that values diversity and inclusion.

Benefits

£4,800 bonus

Pension

Critical illness pay

Life assurance

23 days holiday plus bank holidays

Exclusive company discounts on used car purchases

Leasing deals

Aftersales services

Qualifications

• Background in customer service and interest in the automotive industry.
• Flawless organizational skills and confidence with computer systems.

Responsibilities

• Provide estimates for work and book service and repair for vehicles.
• Advise customers on recommended actions and invoice accurately.
• Maximize upselling opportunities while keeping customers informed.

Skills

Customer Service

Sales Experience

Organizational Skills

Computer Systems Proficiency

Job description

Salary of £26,857 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Vauxhall Bedford?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Job Responsibilities

• Provide estimates for work, and book in service and repair work for our customers’ vehicles
• Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
• Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

Qualifications

• Background in customer service and an interest in the automotive industry, whether above or below the bonnet
• Flawless organisation skills, and confidence with using computer systems
• Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
• Dedication to providing an incredible service, with a passion for making our customers happy!

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.