Customer Service Advisor - Financial Services

Jems Recruitment Ltd; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A reputable organization in London is seeking an experienced customer service professional. In this role, you will provide high-quality support to clients, negotiate payment plans, and maintain accurate records. This position offers opportunities for career progression and includes benefits such as health insurance and annual leave.

Benefits

25 days annual leave plus 1 day off for your birthday

Health insurance

Pension

Annual bonus

Qualifications

• Excellent communication and customer service skills.
• Strong negotiation skills and ability to build relationships.
• Ability to manage workload effectively.

Responsibilities

• Contact customers over the phone and email to discuss overdue payments.
• Negotiate payment plans with customers in arrears.
• Maintain high level of customer service both internally and externally.

Skills

Communication

Customer Service

Negotiation

Job description

• Excellent opportunity to grow your career
• 25 days annual leave plus 1 day off for your birthday, health insurance, pension, and annual bonus
• Hybrid working, 4 days in the office and 1 day working from home per week

Are you looking for an exciting new role where you can provide support to customers and really make a difference? Are you looking to join a reputable and growing organisation? Then this might be the perfect job for you!

We are looking for an experienced customer service professional to join an established team in London. This is an excellent chance to join this reputable organisation where you will be able to continuously progress your career upwards or sideways within the company in the future.

The core duties of this role include providing a high standard of customer service to clients, discussing accounts which are in arrears over the phone as well as via email. You will be responsible for negotiating payment plans with customers and ensuring payments are made on time. You will also be required to accurately record and update customer information.

Responsibilities include:

• Contacting customers over the phone and by email to discuss overdue payments
• Negotiating payment plans with customers in arrears, including calculating repayments
• Identifying potential issues at early stages
• Minimising moving to litigation stage, if possible
• Identifying and managing vulnerable customers
• Maintaining a high level of customer service both internally and externally
• Work closely with other departments within the company
• Keeping up to date with current best practice and regulatory requirements, including updating records

To succeed in this role, you will possess excellent communication and customer service skills, being able to build relationships with people easily. You should be personable, with strong negotiation skills, as well as a calm and supportive manner. You will be able to manage your own workload, as well as work well within a team.

If you believe you have the skills and experience to be successful in this role, then we would love to hear from you. Call us or apply today!