Service Advisor

Jardine Motors Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer is seeking a dedicated Service Advisor in London. The role involves ensuring excellent customer experiences through effective communication and teamwork. You'll play a crucial part in understanding customer needs and delivering exceptional service, with training and development opportunities provided.

Benefits

33 days holiday

Birthday off

Great pension

Generous commission schemes

Access to mental health support

Qualifications

• Value every customer interaction on email, in person, or on the phone.
• Learn about your customers by building and nurturing relationships.

Responsibilities

• Act as the vital link between customers and the workshop.
• Collaborate with aftersales, parts, and sales teams.

Skills

Customer focus

Team collaboration

Relationship building

Job description

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Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at Stratstone.

We love people who value exceptional customer experiences, in the same way that we do. Stratstone are committed to providing our customers with a premium level of service, –as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.

Duties, Responsibilities & Person Specification

Why should you work for us?

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

What you’ll bring to the role

• Value every customer interaction either on email, in person or on the phone.
• Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
• Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

“Stratstone are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.

Stratstone is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”