Service Advisor

Octane Recruitment Ltd; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Uncapped bonus

Career progression

Holidays: 25 days + bank holidays

Job summary

Octane Recruitment Ltd in Ipswich is seeking a Service Advisor for a busy main dealer's service department. You will be the key link between customers and the workshop, guiding the customer journey from booking to handover and ensuring a smooth, professional experience.

Hours Mon–Fri 8:00–17:30 + 1 in 2 Saturday mornings; DOE + uncapped bonus with realistic £40,000+ OTE. Strong team environment and clear career progression opportunities.

Qualifications

• Experience delivering excellent customer service in a busy environment.
• Ability to manage daily workload and stay organised.
• Willingness to support the wider team.
• Full UK manual driving licence is required.

Responsibilities

• Manage the full customer journey from booking to handover.
• Communicate clearly with technicians and monitor job progress.
• Keep workshop loading and workflow running efficiently.
• Handle customer enquiries and resolve issues professionally.
• Identify upsell opportunities to support department performance.
• Maintain accurate records, warranty processes and compliance.

Skills

Strong communication

Customer-facing

Organised

Proactive

Team player

Full UK driving licence

Job description

Salary: DOE + uncapped bonus (realistic £40,000+ OTE)

Hours: Mon–Fri 8:00–17:30 + 1 in 2 Saturday mornings

A well‑established main dealer in Ipswich is looking for a Service Advisor to join their busy service department. You’ll be the key link between customers and the workshop, ensuring a smooth, professional experience from start to finish.

Key Responsibilities

• Manage the full customer journey from booking to handover
• Communicate clearly with technicians and monitor job progress
• Keep workshop loading and workflow running efficiently
• Handle customer enquiries and resolve issues professionally
• Identify upsell opportunities to support department performance
• Maintain accurate records, warranty processes and compliance

What You’ll Bring

• Strong communication and customer‑facing skills
• Organised, proactive and able to manage daily workload
• Positive attitude and willingness to support the wider team
• Full UK manual driving licence

What’s On Offer

• Uncapped bonus with achievable £40,000+ OTE
• Supportive, established team environment
• Genuine career progression opportunities
• 25 days holiday + bank holidays, rising to 28 days after 3 years
• High‑quality manufacturer training and development pathways
• Discounts on vehicles, servicing, parts and accessories
• Strong company pension scheme
• Life assurance and enhanced family‑friendly policies
• Long‑service recognition and additional benefits package

Ref: KGOJ

31909