Service Advisor

Jago Consultants; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Main Car Dealership in Gillingham/Rochester seeks a motivated Service Advisor to join their team. The ideal candidate will provide world-class customer service, manage vehicle bookings, and maintain product knowledge in a supportive environment. This role offers a chance to thrive in a fast-paced setting with competitive salary prospects.

Qualifications

• Previous experience in a similar role.
• Ability to work to deadlines and targets.

Responsibilities

• Meeting and greeting customers in a friendly manner.
• Booking vehicles into the technical workshop.
• Providing exceptional customer service, including updating customers.

Skills

Customer service skills

Teamwork skills

Communication skills

Job description

Service Advisor – Gillingham / Rochester in Kent

I am working with a Main Car Dealership in the Gillingham / Rochester area who are currently looking for a Service Advisor to join their growing team.

Salary – Negotiable depending on experience

Hours: Mon to Fri 8am to 6pm and Saturday’s on a rota

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.

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Created on 25/06/2025 by TN United Kingdom