Service Advisor

ACS Automotive Recruitment; Fen Ditton; On-site; GBP 33,000 - 40,000; Full time

Job summary

ACS Automotive Recruitment is seeking an experienced Service Advisor for a busy Motor Trade main dealer group in Cambridge. The role focuses on delivering professional service to aftersales customers and maintaining strong customer relationships.

The ideal candidate has at least 2 years in a dealership, strong technical knowledge, and excellent communication and organisational skills to ensure smooth service operations and customer satisfaction.

Qualifications

• Minimum 2 years’ experience as a Service Advisor in a busy dealership.
• Technical skills and experience are essential.
• Excellent communication and interpersonal skills.
• Able to build rapport and foster customer loyalty.

Responsibilities

• Advise on technical queries or issues.
• Interact with customers professionally and promptly.
• Book vehicles into the department for work.
• Inform customers of progress on their vehicle.
• Cross-sell repairs and parts.
• Finalise invoices on completion of work.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Dealership experience

Rapport building

Job description

Service Advisor

Basic salary £32,500 with OTE of £40,00

Cambridge

Permanent/Full Time

Working Hours: Monday to Friday (8am - 6pm) / 1 in 3 Saturdays (8am - 2pm)

Our client, a Motor Trade main dealer group in the Cambridge area, is on the lookout for an experienced Service Advisor to join their busy team.

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client's aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Duties & Responsibilities of a Service Advisor:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor (minimum 2 years).
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this Service Advisor role and other jobs in the motor trade,