Service Advisor

JR United Kingdom; Elstree; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a highly motivated Service Advisor to enhance customer experiences and uphold brand values. Join a fantastic team dedicated to making life better and safer for everyone. This role offers excellent benefits, career development opportunities, and a chance to work in a supportive environment. If you have a passion for customer care and cars, and are eager to contribute to a positive customer experience, this is the perfect opportunity for you.

Benefits

Career Development Opportunities

Bonus Scheme

Excellent Benefits

Qualifications

• Strong customer service skills with a focus on building rapport.
• Excellent communication skills to explain technical information.

Responsibilities

• Greet customers and assess their service requirements.
• Provide detailed explanations of services and repairs needed.
• Schedule appointments and manage the workflow of service requests.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Cash Handling

Mechanical Knowledge

Job description

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Hours: 8-6 Monday to Friday with 1 in 3 Saturdays 9-1

Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? We'd love to hear from you!

Endeavour Volvo N W London is looking for a highly motivated Service Advisor who will take pride in bringing Volvo Cars’ brand values to life, while ensuring all clients have a positive customer experience.

You’ll join a fantastic team and work alongside a brand committed to making life easier, better, and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities, and a bonus scheme.

Learn more about Our story here | Volvo Cars - United Kingdom

Applications must be submitted through LinkedIn. For more information about the role and its responsibilities, or to learn more about the team, please reach out to [emailprotected]

About this opportunity…

The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing on timeframes, and collaborating with technicians to convey customer concerns accurately. To succeed as a Service Advisor, you should have excellent customer service, interpersonal, and communication skills.

• Greet customers warmly and assess their service requirements.
• Provide detailed explanations of services and repairs needed, ensuring customers understand the work being performed on their vehicles.
• Handle payments accurately and efficiently, maintaining a balanced account drawer.
• Upsell additional services or products that may benefit the customer’s vehicle performance or longevity.
• Schedule appointments and manage the workflow of service requests to optimise customer satisfaction and operational efficiency.
• Maintain accurate records of customer interactions, service history, and follow-up communications.
• Collaborate with technicians to ensure timely completion of services while keeping customers informed throughout the process.
• Address customer inquiries and concerns promptly, providing exceptional customer service at all times.

What you’ll bring…

• Strong customer service skills with a focus on building rapport and trust with clients.
• Proficient in cash handling procedures, ensuring accuracy in transactions.
• Basic mechanical knowledge to effectively communicate technical information to customers.
• Experience in upselling services or products is highly desirable.
• Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.
• Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.
• Ability to work collaboratively within a team environment while also being self-motivated.

Our policy is to employ the best qualified people and provide equal opportunity for employee advancement, including promotion and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Please note we can only accept applications from candidates eligible to work in the UK without sponsorship.