Service Advisor

Hartwell PLC; Dunstable; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Pension plan

Life assurance

Health benefits

Career progression

Job summary

Hartwell Automotive Group Limited in Dunstable is seeking a Service Advisor to join our team. No prior experience is required as full training will be provided; we welcome candidates who enjoy talking to the public and have a customer-focused mindset.

A passion for cars is a plus and the role offers a path to a rewarding career in the motor trade within a growing company. You will greet customers, schedule service appointments, liaise with technicians, and clearly explain repairs and costs.

Qualifications

• No experience required and full training will be provided.
• Candidate should enjoy speaking to the public and be customer-focused.
• A passion for cars is an added bonus.

Responsibilities

• Greet customers and provide exceptional service.
• Schedule and manage vehicle service appointments.
• Liaise between customers and technicians.
• Explain repair work and costs clearly.
• Upsell additional services when appropriate.
• Ensure a smooth and efficient workshop flow.
• Coordinate work schedules and progress updates with technicians.
• Accurately manage booking systems, job cards, invoicing and customer records.

Skills

Customer service

Communication

Organisational skills

Attention to detail

IT proficiency

Job description

Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Dunstable where we represent BYD, Ford Car and Commercial Vehicles.

No experience is required and full training will be given. We are looking for a candidate who enjoys speaking to the public and would welcome a customer-focused role. A passion for cars is an added bonus. This is an exciting role that can lead to a fulfilling career in the motor trade with the opportunity to progress. Our current Group Service Manager started her career in the same role.

Why Join Us?

• Competitive basic salary + performance-based bonuses
• Ongoing training and career development
• Friendly, supportive work environment
• Employee discounts on servicing, vehicle parts & vehicles
• Opportunity to work with a new and rapidly growing automotive brand
• Pension, life assurance, health and retail discounts

What You Will Do:

• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

What we are looking For:

• A great attitude
• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic IT proficiency and attention to detail
• Strong organizational and admin skills
• Neat, professional appearance; team player with keen automotive interest

If you are ready to take the next step in your automotive career, we’d love to hear from you!