Entry-Level Service Advisor — Training & Growth in Auto

Hartwell PLC; Dunstable; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Pension plan

Life assurance

Health benefits

Career progression

Job summary

Hartwell Automotive Group Limited in Dunstable is seeking a Service Advisor to join our team. No prior experience is required as full training will be provided; we welcome candidates who enjoy talking to the public and have a customer-focused mindset.

A passion for cars is a plus and the role offers a path to a rewarding career in the motor trade within a growing company. You will greet customers, schedule service appointments, liaise with technicians, and clearly explain repairs and costs.

Qualifications

• No experience required and full training will be provided.
• Candidate should enjoy speaking to the public and be customer-focused.
• A passion for cars is an added bonus.

Responsibilities

• Greet customers and provide exceptional service.
• Schedule and manage vehicle service appointments.
• Liaise between customers and technicians.
• Explain repair work and costs clearly.
• Upsell additional services when appropriate.
• Ensure a smooth and efficient workshop flow.
• Coordinate work schedules and progress updates with technicians.
• Accurately manage booking systems, job cards, invoicing and customer records.

Skills

Customer service

Communication

Organisational skills

Attention to detail

IT proficiency

Job description

Hartwell Automotive Group Limited in Dunstable is seeking a Service Advisor to join our team. No prior experience is required as full training will be provided; we welcome candidates who enjoy talking to the public and have a customer-focused mindset.

A passion for cars is a plus and the role offers a path to a rewarding career in the motor trade within a growing company. You will greet customers, schedule service appointments, liaise with technicians, and clearly explain repairs and costs.