Service Advisor

Group 1 Automotive UK; Culcheth; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a leading automotive group as a Service Advisor in Warrington. You will be the main contact for customer communication during vehicle maintenance and repairs, ensuring outstanding service and customer satisfaction. Enjoy a supportive environment with opportunities for growth and a range of benefits including annual leave, retail discounts, and a company pension scheme.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Paid day to volunteer

Training and development opportunities

Life assurance

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers updated on vehicle repair progress.
• Schedule vehicles for appointments efficiently.

Skills

Communication

Customer Service

Time Management

Education

Full UK driving licence

Job description

Join to apply for the Service Advisor role at Group 1 Automotive UK

1 week ago Be among the first 25 applicants

Join to apply for the Service Advisor role at Group 1 Automotive UK

Service Advisor - MB Warrington

Good, honest, rewarding work - it’s how we’re built!

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

Service Advisor - MB Warrington

Good, honest, rewarding work - it’s how we’re built!

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What We Can Offer You

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options - just ask
  
  

What You’ll Do Day To Day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a full UK driving licence
  
  

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

Referrals increase your chances of interviewing at Group 1 Automotive UK by 2x

Sign in to set job alerts for “Service Advisor” roles.

Warrington, England, United Kingdom 2 days ago

Macclesfield, England, United Kingdom 2 months ago

Altrincham, England, United Kingdom 2 days ago

Bolton, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 3 weeks ago

Stockport, England, United Kingdom 1 month ago

Liverpool, England, United Kingdom 1 day ago

Bolton, England, United Kingdom 3 days ago

Warrington, England, United Kingdom 2 weeks ago

Oldham, England, United Kingdom 1 day ago

Stockport, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 1 day ago

Liverpool, England, United Kingdom 1 month ago

Customer Service Advisor - Energy (Manchester)

Manchester, England, United Kingdom 2 weeks ago

Macclesfield, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 3 days ago

Ellesmere Port, England, United Kingdom 3 weeks ago

Warrington, England, United Kingdom £30,000.00-£36,000.00 1 month ago

Liverpool, England, United Kingdom 20 hours ago

Wilmslow, England, United Kingdom 1 week ago

Stockport, England, United Kingdom 1 month ago

Stretford, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 8 hours ago

Manchester, England, United Kingdom 1 month ago

Chester, England, United Kingdom 2 weeks ago

Warrington, England, United Kingdom 6 days ago

King’s Award for Voluntary Service Policy Advisor

Macclesfield, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 month ago

Salford, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.