Service Advisor

Jago Consultants; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une concession automobile à Croydon recherche un Service Advisor pour rejoindre son équipe en pleine croissance. Le candidat idéal aura de l'expérience dans un rôle similaire, de fortes compétences en service client et la capacité de travailler dans un environnement dynamique. Le poste implique l'accueil des clients, le suivi des véhicules, et la gestion des relations avec les clients.

Qualifications

• Expérience antérieure dans un rôle similaire.
• Capacité à travailler avec des délais et des objectifs.

Responsibilities

• Accueillir les clients de manière amicale.
• Réserver des véhicules au garage technique.
• Fournir un service client exceptionnel.

Skills

Service client

Travail en équipe

Communication professionnelle

Job description

Social network you want to login/join with:

I am working with a Main Car Dealership in Croydon who are currently looking for a Service Advisor to join their growing team.

Salary to be discussed at interview

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.