Service Advisor

Marshall Motor Group; Cressing; On-site; GBP 31,000 - 43,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Life assurance & pension scheme

Discounts on car servicing, purchase &

Exclusive shopping and lifestyle perks

Performance rewards

Marshall Customer Service training (2‑

Job summary

Marshall Motor Group's cinch Changan & XPENG Braintree is seeking a friendly, customer-focused Service Advisor to join our team, acting as the crucial link between customers and the workshop. You will manage bookings, updates, and collections with professionalism and care.

You’ll use your strong communication and organisational skills to provide accurate service advice, complete admin tasks efficiently, and help customers plan their future vehicle needs, ensuring a positive experience every time.

Qualifications

• Customer service experience is essential.
• Organized and detail-oriented with excellent communication skills.
• Ability to manage workload and customer base.
• Team player capable of handling issues professionally and staying calm under pressure while using systems to keep customers updated.

Responsibilities

• Be the crucial link between customers and the workshop, ensuring a seamless service from booking to collection.
• Welcome customers at front of house and keep them informed throughout the process; manage follow-ups for satisfaction.
• Complete admin tasks efficiently and accurately; support customers with future vehicle needs; act as a trusted advisor on maintenance and service plans.
• Maintain strong customer relationships and drive satisfaction through proactive communication.

Skills

Customer service experience

Organized

Communication skills

Team player

Job description

About The Role

Service Advisor

cinch Changan & XPENG Braintree

£30,761 basic | £42,500 OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis

Drive your service career with a brand that puts people first – customers and colleagues alike.

At cinch Changan & XPENG Braintree, we’re offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK’s most respected automotive groups.

In this role:

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

We're looking for:

• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.