Front of House Manager

Marshall Motor Group; Gloucester; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Life assurance & pension

Discounts on servicing & purchases

Exclusive shopping & lifestyle perks

25 days annual leave + bank holidays

Job summary

Marshall Jaguar Land Rover Cheltenham is seeking a Front of House Manager to lead the aftersales front of house, ensuring smooth customer journeys and high service standards.

You will manage customers from booking to service completion, support and train team members, and handle complex issues with management collaboration, while maintaining excellent customer care throughout the Marshall journey. This is a full-time role with a 45-hour week and Saturday rota.

Qualifications

• Experience as a Service Advisor or similar in a workshop environment.
• Strong customer focus with ability to manage expectations and deliver excellent service.
• Organised, detail-oriented, and capable of coordinating a busy workload.

Responsibilities

• Manage and nurture customer relationships from booking to service completion.
• Support and train new team members within the Service department, driving KPIs.
• Handle complex customer issues professionally and collaborate with management for solutions.
• Complete all administration accurately with high standards of customer care.

Skills

Service Advisor experience

Customer-focused

Organised

Job description

About The Role

Front of House Manager

Marshall Jaguar Land Rover Cheltenham
£33,741 basic | £40,942 OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis

Deliver an exceptional customer experience at a premium brand dealership.

At Marshall Jaguar Land Rover Cheltenhamwe’re offering an exciting opportunity for a passionate and experienced Front of House Managerto join our aftersales team, acting as a vital link between customers and the workshop to ensure smooth, satisfying service journeys.

In this role:

• You’ll manage and nurture customer relationships from booking through to service completion, ensuring excellent communication and customer satisfaction.
  
• You’ll support and train new team members within the Service department, driving performance and meeting KPIs.
  
• Acting as a key point of contact, you’ll handle complex customer issues with professionalism and collaborate with management for solutions.
  
• You’ll complete all administration accurately, maintaining high standards of customer care throughout their Marshall journey.

We're looking for:

• Someone with previous Service Advisor experience, ready to take the next step in their career.
  
• Someone who is customer-focused, who thrives on delivering great service and managing expectations effectively.
  
• Someone organised and detail-oriented, who can manage their own workload and support a high-performing team.
  
• Most importantly, someone takes pride in delivering a positive experience for every customer, every time.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of theConstellation Automotive Group, home to some of the most well-known brands in the automotive industry, includingwebuyanycar, cinchandBCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred aroundintegrity,respectandinnovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards:Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training:We provide you with a 3-day off-site Sales Customer Journey course, including visits from expert guest trainers, giving you the opportunity to invest in yourself, ask questions and set you up for a successful career at Marshall,
  
• Career development:Ongoing manufacturer training and development pathways across the Group.
• Financial security:Life insurance, contributory pension.
• Exclusive perks:Discounts and rewards via a dedicated employee platform.
• Referral bonuses:Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.