Service Advisor

Listers Group; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their Lexus Dealership in Cheltenham. This role is pivotal in delivering exceptional customer service in a busy environment, ensuring the smooth workflow of the department while meeting and exceeding targets. You will engage with customers, manage vehicle bookings, and liaise with various departments to guarantee timely service. With a commitment to employee development, this company offers comprehensive training and a supportive work culture. If you have a passion for customer satisfaction and are eager to grow within the automotive sector, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

Free Parking / On-site Parking

Qualifications

• Passion for delivering excellent customer service and building rapport.
• Previous experience in customer service roles preferred.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop-off to vehicle handover.
• Updating customers on vehicle progress and authorizing additional work.

Skills

Customer Service

Organizational Skills

Communication Skills

Sales Objectives

Education

High School Diploma

Tools

Dealer Management Systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Lexus Dealership in Cheltenham. The hours of work are Monday to Friday 8am to 6pm, as well as working 1 in 3 Saturdays 8am to 1pm.

OTE up to £35,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role And Responsibilities

1. Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
2. Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
3. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
4. Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.

About You

1. You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
2. A well-presented individual with a desire, attitude and character to succeed.
3. Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
4. You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
5. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

1. 25 days holiday plus bank holidays.
2. Company Pension.
3. Wellness Programme.
4. Sick Pay.
5. Group life insurance.
6. Staff discount on car servicing.
7. Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
8. Long service and loyalty incentives.
9. Staff referral scheme.
10. In-house, manufacturer & professional qualifications.
11. Free Parking / On-site Parking.
12. Company Events.

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.