Service Advisor

Pentagon Motor Group; Burton-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

Pentagon Motor Group is seeking a Service Consultant to join their successful team in Burton. As the first point of contact for customers, you will ensure exceptional service while managing service appointments and customer vehicle handovers. A fast-paced environment requires strong customer service skills and attention to detail, ideal for those looking to develop in a thriving team.

Benefits

31 days holiday per year including Bank Holidays

Recommend a Friend Scheme

Retail discounts

Fully funded Nationally Recognised Qualifications

Manufacturer specific training

24 hour access to Employee Assistance Programme

Pension Scheme contributions

Qualifications

• Previous experience working in a similar role.
• Experience in a busy, fast-paced office environment.
• Exceptional Customer Service skills and a positive can-do attitude.

Responsibilities

• Meeting and greeting customers to ensure excellent service.
• Liaising with customers via various communication methods.
• Maintaining service schedules and workshop loading.

Skills

Customer Service

Organisational Skills

Communication

Resilience

Attention to Detail

Job description

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Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful Pentagon Burton team.

If you . .

• Take pride in providing an excellent customer service experience
• Enjoy the buzz of a fast paced working environment
• Thrive in a team environment

Then this may be the opportunity for you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What will you be doing?

As a Service Consultant with the Pentagon Motor Group, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group.

Responsibilities of the role include:

• Meeting and greeting customers, ensuring an excellent level of customer service from the very beginning.
• Liaising with customers both face-to-face, by telephone and e-mail, understanding their requirements, interpreting them and advising if and when we are capable of satisfying them.
• Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop when vehicles are due in and completed.
• Taking responsibility for the receipt of and handover back of customer vehicles. The release and return of courtesy vehicles, carry out handover checks etc.
• Keeping customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.

The working hours for this role are Monday to Friday, 08:00am – 17:30pm

Who are we looking for?

You will need to have:

• Previous experience working in a similar role.
• Experience of a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• The ability to calm and manage difficult situations.
• Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
• Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
• Strong administration skills and excellent attention to detail.
• Willingness to learn and develop

Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.