Service Advisor

Wessex Garages; Bristol, Gloucester, Cardiff, Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wessex Garages is seeking a full-time Service Advisor based in the United Kingdom. This role involves delivering outstanding customer service, managing vehicle services, and ensuring effective communication between customers and the service department. Ideal candidates will have a strong focus on customer satisfaction, excellent communication skills, and experience in the automotive industry. Join a dynamic team dedicated to providing exceptional aftersales services that enhance customer experience.

Qualifications

• Proven abilities in delivering exceptional customer service.
• Efficient in addressing customer needs and concerns.
• Excellent verbal and written communication skills.
• Knowledge of aftersales services for smooth operations.
• Positive attitude with a team-oriented mindset.
• Previous experience in a customer-facing role preferred.
• Proficiency with basic computer applications.

Responsibilities

• Deliver excellent customer service and coordinate vehicle services.
• Manage customer bookings and address inquiries.
• Ensure smooth communication between service department and customers.
• Maintain high levels of customer satisfaction.

Skills

Customer Service

Communication Skills

Problem-Solving

Detail Orientation

Teamwork

Tools

Dealership Management Systems

Job description

Company Overview

Wessex Garages has been delivering exceptional automotive services for over 30 years, with locations in Bristol, Cardiff, Gloucester, and Newport. Representing leading brands such as Nissan, Kia, Hyundai, and Mitsubishi, we pride ourselves on achieving outstanding sales performance while maintaining a friendly and professional aftersales service. Committed to staying ahead of the curve, Wessex Garages has embraced the digital transformation movement, aiming to provide a seamless, customer‑focused experience.

Role Description

This is a full‑time, on‑site Service Advisor position located in the United Kingdom. As a Service Advisor, your primary responsibilities will include delivering excellent customer service, coordinating vehicle services, managing customer bookings, addressing inquiries, and ensuring smooth communication between the service department and customers. You will play a key role in maintaining high levels of customer satisfaction and supporting the aftersales process, ensuring all customers receive prompt, efficient service from start to finish.

Qualifications

• Strong focus on Customer Satisfaction, with proven abilities in delivering exceptional Customer Service
• Ability to provide Customer‑focused Service and address customer needs efficiently
• Excellent Communication skills, both verbal and written, to interact effectively with team members and customers
• Knowledge or experience in Aftersales services to assist in ensuring smooth operations
• Strong problem‑solving skills and attention to detail
• A positive, approachable attitude and a team‑oriented mindset
• Previous experience as a Service Advisor or in a customer‑facing role within the automotive industry is advantageous
• Proficiency with dealership management systems and basic computer applications is preferred