Service Advisor

Octane Recruitment; Brighton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Structured pay scales

Generous annual leave

Enhanced family leave

GP and wellbeing support

Dental insurance and eyecare vouchers

Life Assurance & critical illness

Discounted gym memberships

Techscheme & vouchers

Retail & lifestyle discounts

MyView PayNow

Travel insurance & will writing

In-house training & development

Job summary

Octane Recruitment is helping a busy Brighton car dealership recruit an experienced Service Advisor to manage MOTs, servicing and vehicle repairs, while delivering excellent customer service. The role requires strong communication, organisational skills, and the ability to explain technical information clearly; full UK driving licence and right to work in the UK are essential.

Salary is £32,000 basic with bonus, OTE £38,000, 42 hours per week, with Saturdays on a rota and a focus on career

Qualifications

• Previous experience in a similar Service Advisor role within the automotive industry.
• Excellent customer service and communication skills.
• Ability to explain technical information clearly and build customer rapport.
• Strong organisational skills with the ability to manage a high-volume workload.
• Ability to work independently and as part of an Aftersales team.
• Full UK Driving Licence.
• Right to work in the UK.
• Experience using Kerridge / ADP or similar dealer management systems is advantageous.

Responsibilities

• Book MOTs, servicing and vehicle repair work.
• Manage customer enquiries by telephone, online and in person.
• Keep customers updated throughout their vehicle's time in the workshop.
• Advise customers on warranty cover and suitable parts and accessories.
• Liaise with the Aftersales team to schedule appointments around workshop capacity.
• Maintain accurate customer records and update booking systems.
• Manage a busy customer workload while delivering excellent customer service.

Skills

Service advisor experience

Customer service

Communication skills

Organisation

Education

Full UK Driving Licence

Tools

Kerridge / ADP

Job description

Service Advisor – Brighton

We are recruiting for an experienced Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Brighton. Applicants must have previous Service Advisor experience within the automotive industry, hold a Full UK Driving Licence and have the right to work in the UK.

Job Details

Location: Brighton
Salary: £32,000 basic + bonus
OTE: £38,000, uncapped
Hours: 42 hours per week | Monday to Friday between 8:00am–6:00pm, plus Saturday mornings on a rota
Reference: 31227

Service Advisor Company Benefits

• Structured pay scales and career progression
• Generous annual leave, increasing with service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave
• 24/7 GP and mental and physical wellbeing support
• Dental insurance and eyecare vouchers
• Flexible Life Assurance and optional critical illness cover
• Discounted gym memberships
• Techscheme and home and technology vouchers
• Retail and lifestyle discounts through the bYond card
• MyView PayNow – access a portion of your pay as you earn
• Travel insurance and free will writing services
• Continuous in-house training and development

Service Advisor Role

• Book MOTs, servicing and vehicle repair work
• Manage customer enquiries by telephone, online and in person
• Keep customers updated throughout their vehicle's time in the workshop
• Advise customers on warranty cover and suitable parts and accessories
• Liaise with the Aftersales team to schedule appointments around workshop capacity
• Maintain accurate customer records and update booking systems
• Manage a busy customer workload while delivering excellent customer service

Service Advisor Requirements

• Previous experience in a similar Service Advisor role within the automotive industry
• Excellent customer service and communication skills
• Ability to explain technical information clearly and build customer rapport
• Strong organisational skills with the ability to manage a high-volume workload
• Ability to work independently and as part of an Aftersales team
• Full UK Driving Licence
• Right to work in the UK
• Previous experience using Kerridge / ADP or similar dealer management systems is advantageous

All applications will be treated in the strictest confidence.