Service Advisor

Wessex Garages; Bradley Stoke; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday Allowance – 22 days + bank hol

Pension Scheme

Cycle to Work scheme

Car purchase programme (discount)

Wellbeing support with Menable

Eye tests and flu vaccination vouchers

Tickets to Bristol Bears games

Job summary

Wessex Garages in the UK is seeking a Service Advisor to deliver exceptional experiences for our service and vehicle repair customers, acting as the friendly face guiding service visits and repairs with clear, professional communication.

The role requires a customer-focused, IT-savvy communicator who stays organised in a busy workshop. A full UK driving licence is essential; schedule is Mon–Fri with 1 in 3 Saturdays. Competitive benefits are provided.

Qualifications

• Experience in customer service and helping customers
• Comfortable using IT systems and digital tools
• Ability to multitask in a busy environment
• Excellent verbal and written communication with customers
• Strong organisational skills and accuracy

Responsibilities

• Support customers with service and repair needs, ensuring professional and efficient handling.
• Coordinate repairs with workshop to keep vehicles moving smoothly through the repair process.
• Manage records, purchasing and invoicing while protecting customer and company interests.
• Explain faults or repairs clearly and offer practical solutions.
• Maintain accurate customer and vehicle histories.
• Upsell aftersales products and services where appropriate.
• Keep the customer database up to date and ready for action.

Skills

Customer-focused

Tech-savvy

Adaptability

Clear communicator

Organised

Attention to detail

Full UK Driving Licence

Job description

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About The Role

As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!

What You’ll Be Doing

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
• Staying Organised: Keep the customer database updated and always ready for action!

What We’re Looking For

• Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
• Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
• Adaptability: You’re a multitasker who thrives in a busy environment.
• Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
• Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
• Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
• Full UK Driving Licence: A must for this role!

Key Information

• Working Pattern: Monday - Friday 8am to 6pm, 1 hour lunch. 1 in 3 Saturdays on a rota 8am to 2pm at 1.5x
• Salary: Competitive

Why join Wessex Garages?

Benefits

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.

Please Note

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.