Service Advisor

TN United Kingdom; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Advisor to enhance customer experiences at their Bradford location. This role involves engaging with customers, ensuring their needs are met, and maintaining high standards of service. The ideal candidate will thrive in a supportive environment that values training and development, offering a competitive salary and benefits. With a focus on teamwork and customer satisfaction, this position is perfect for those looking to grow within a family-oriented business that values trust and diversity.

Benefits

Competitive salary

Bonus scheme

Life assurance

Pension schemes

26 days annual leave

Flexible working policies

Paid maternity leave

Paid paternity leave

Training programs

Referral scheme

Qualifications

• Proven track record of high customer satisfaction.
• Ability to work to targets and under pressure.

Responsibilities

• Ensure high standards of courtesy and integrity with customers.
• Progress vehicle repairs through effective communication.
• Sell products and services according to customer needs.

Skills

Customer Service

Communication Skills

IT Skills

Relationship Building

Teamwork

Tools

Databases

Job description

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Service Advisor - BMW Bradford

As a Service Advisor working at BMW in Bradford, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers' visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated, and friendly individual who is dedicated to providing an exceptional customer experience.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to advance your career with a business focused on your training and development, offering a flexible, supportive, and fun working environment where you can thrive!

Key Responsibilities:

1. Ensure the highest standard of courtesy and integrity when interacting with customers and the public.
2. Properly qualify and understand customer requirements, advise customers on predicted completion times and collection arrangements.
3. Progress vehicle repairs through the workshop by effective communication with workshop control to adhere to agreed completion times.
4. Respond to customer inquiries via telephone, email, and in person, converting these into firm bookings.
5. Keep customers informed about repair and service progress through effective communication.
6. Sell products, services, and repair work professionally according to customer needs, achieving all objectives.
7. Invoice completed work and process payments as required.
8. Work as part of a team to meet departmental objectives and KPIs.
9. Utilize dealer and manufacturer systems to capture data and maintain accurate records.

Qualifications:

• Proven track record of high customer satisfaction.
• Customer-centric approach with strong communication skills.
• Strong IT skills; experience with databases is desirable.
• Ability to work to targets, deadlines, and under pressure.
• Ability to build strong relationships quickly.
• Team player!
• Driving license free from excessive penalties.

Why Join JCT600?

We offer:

• Competitive salary and bonus scheme based on skills and experience.
• Life assurance and pension schemes.
• 26 days' annual leave, increasing with service, plus bank holidays.
• Flexible working policies.
• Paid maternity and paternity leave.
• Training and leadership development programs.
• Referral scheme worth up to £1000 per referral.
• Preferential service rates for family and friends.
• Long service rewards and loyalty incentives.

Our Ambition

At JCT600, we aim to be the best, not the biggest. We focus on delivering excellent customer service and supporting our colleagues' success. As a family business with over 75 years of experience, we value trust, diversity, and individual growth. Everyone's voice matters, and we embrace our differences to strengthen our team. When you join JCT600, you're part of the family — always a name, never a number.

We are committed to equal opportunity and supporting diversity and inclusion for all candidates and employees.