Service Advisor

DJ Cox Ltd; Blackpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading family-owned dealership group in the North West is seeking an experienced Service Advisor to join their team. The role involves maximizing service department profitability through sales techniques, ensuring customer satisfaction, and maintaining high standards of service. This is an excellent opportunity for those looking to grow in a fast-paced and supportive environment.

Benefits

Monthly performance-based bonus

23 days holiday plus bank holidays

Workplace pension after 3 months

Friendly atmosphere and professional development

Car benefit scheme after 6 months

Employee of the month reward scheme

Qualifications

• Full Clean Driving Licence is essential.

Responsibilities

• Be the first point of contact for customers entering the dealership.
• Effectively sell products and services, and manage customer bookings.
• Ensure the customer experience is enjoyable while providing high-quality customer service.

Skills

Customer Service

Sales Techniques

Communication

Job description

Hours: 42.5 hours per week, Monday - Friday, alternative Saturdays

Location: Blackpool

Dealership: Blackpool Honda

Job Description

An excellent opportunity for an experienced Service Advisor with the drive and enthusiasm to push the business forward. Working in a small but friendly and passionate team, you will have the opportunity to develop your skills and learn more about the Group.

This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast-paced, with a vision to keep customers at the heart of everything we do. As a company that promotes from within, your opportunities are endless.

Main Purpose of Job:

• Maximise service department profitability through professional sales techniques and increasing customer awareness of available workshop services.
• Work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction.

Service Advisor Job Role:

• Be the first point of contact for customers entering the dealership.
• Explain the repair process and book customer vehicles in.
• Effectively sell products and services, and manage customer bookings.
• Communicate with workshop technicians and customers to determine work required and obtain authorization.
• Ensure the customer experience is enjoyable while providing high-quality customer service.
• Raise job cards and provide customer estimates in line with company policies on scheduling and pricing.
• Calculate charges for parts, labour, and repairs, ensuring accuracy.
• Meet deadlines set by the Line Manager and company procedures.
• Adhere to all Health & Safety, environmental, and company policies.
• Maintain accurate documentation for warranty work as per dealership policy.
• Monitor jobs in progress and report issues to the Line Manager.

Requirements:

• Full Clean Driving Licence is essential.

What You Get in Return:

• Salary dependent on experience.
• Monthly performance-based bonus.
• 23 days holiday plus bank holidays, increasing with years of service.
• Workplace pension after 3 months.
• Friendly atmosphere, professional development, uniform provided.
• Car benefit scheme after 6 months (criteria apply).
• Employee of the month reward scheme, monthly competitions, and length of service events.

Apply online by filling out the form below:

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Note: Upon employment offer, we reserve the right to request a Criminal Records Bureau Disclosure at Standard level, which includes details of cautions, reprimands, warnings, and convictions.

Note: Please disclose any convictions not spent under the Rehabilitation of Offenders Act 1974 in the message field.

Alternatively, apply in writing by sending your CV to the provided address.