Service Advisor

Jago Consultants; Bishop's Stortford; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading automotive dealership in Stansted is actively seeking a Service Advisor to join their friendly team. The role requires a driven individual with experience in customer service. You will engage with customers, manage vehicle bookings, and ensure exceptional service delivery while working towards sales targets.

Qualifications

• Previous experience in a similar role.
• Ability to work to deadlines.
• Full driving licence required.

Responsibilities

• Meet and greet customers in a friendly manner.
• Book vehicles into the technical workshop.
• Provide updates and maintain customer relationships.

Skills

Teamwork

Communication

Customer Service

Time Management

Job description

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Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you! Our Dealership in Stansted is looking to recruit a new Service Advisor.

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

Salary and Hours
Salary: Basic £26,000 to £29,000 OTE £34,000
Hours: Mon to Fri 8am to 6pm and alternative Saturdays