Service Advisor

Jago Consultants; Aldershot; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in the Aldershot area is seeking a Service Advisor to join their friendly team. In this role, you'll be responsible for guiding customers through service and repair needs with a focus on outstanding customer service and maintaining high standards of professionalism.

Qualifications

• Experience as a Service Advisor in a motor garage environment.
• Full driving licence.

Responsibilities

• Advise customers on service and repair work.
• Document warranty work according to manufacturer policy.
• Prepare and complete invoices.

Skills

Customer Service

Communication

Rapport Building

Job description

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Service Advisor needed in the Aldershot area of Hampshire.

We are working with a Motor Garage who are actively looking for a Service Advisor to join their friendly team. The position is based in the Aldershot area of Hampshire.

Job Role: Motor Vehicle Service Advisor

Salary: Negotiable depending on experience

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Requirements:

• Some experience working as a Service Advisor within a motor garage environment (passenger cars, commercial vehicles, HGV, LCV)
• Full driving licence

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. The ideal candidate will have strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.