Automotive Workshop Support Coordinator

ASI Recruitment Ltd; Waverley; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Long-service retention bonus

Holiday entitlement

Weekdays only

Job summary

ASI Recruitment Ltd in Cranleigh is seeking a Workshop Support & Service Administrator to help keep the garage operations running smoothly. This role focuses on workshop support, admin tasks and proactive customer communication, rather than front-of-house duties.

You will manage reminders, bookings, and follow-ups, contact customers about servicing and MOTs, and coordinate loan cars with the workshop team. The role offers a competitive salary, a structured bonus, and a schedule Monday to Friday.

Qualifications

• Excellent telephone communication skills.
• Experience making outbound calls and following up with customers.
• Strong organisational and administrative abilities.
• Good attention to detail and the ability to maintain accurate records.
• A proactive approach to identifying opportunities and ensuring tasks are completed.
• The ability to work independently while supporting a busy workshop team.
• A positive attitude and a willingness to get involved.

Responsibilities

• Outbound Customer Calls: Make outgoing calls to customers to arrange servicing and discuss maintenance.
• Service & MOT Reminders: Proactively contacting customers for servicing, MOTs or other maintenance.
• Booking Administration: Assist with service diary, appointments and bookings.
• Workshop Support: Coordinate bookings, technician availability and workshop capacity.
• Customer Follow-Ups: Courtesy calls after completed work and assess further requirements.
• Service Opportunities: Highlight recommended maintenance and additional work.
• Database Management: Update customer/vehicle records and histories.
• Appointment Reminders: Send confirmations and reminders via SMS/WhatsApp Business.
• Loan Car Administration: Coordinate courtesy/loan vehicle availability.
• General Administration: Provide day-to-day admin support to the workshop.

Skills

Telephone skills

Outbound calls

Organisational skills

Administrative ability

Attention to detail

Proactive communication

Independent worker

Job description

ASI Recruitment Ltd in Cranleigh is seeking a Workshop Support & Service Administrator to help keep the garage operations running smoothly. This role focuses on workshop support, admin tasks and proactive customer communication, rather than front-of-house duties.

You will manage reminders, bookings, and follow-ups, contact customers about servicing and MOTs, and coordinate loan cars with the workshop team. The role offers a competitive salary, a structured bonus, and a schedule Monday to Friday.