Service Reception Administrator

The Solution Auto; Lancashire; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Solution Auto seeks a friendly, organised Service Reception Administrator to join our busy Preston workshop. You will provide a welcoming, professional service and support the workshop team with administration.

Key duties include greeting customers, booking vehicles, handling calls and emails, updating records, preparing paperwork and invoices, and liaising with technicians to keep customers updated on their vehicle status.

Qualifications

• Good computer skills and ability to learn new systems.
• Excellent people and communication skills.
• Friendly, approachable and professional.
• Organised with ability to manage several tasks at once.
• Reliable, punctual and takes pride in work.

Responsibilities

• Welcoming customers and dealing with enquiries in a friendly and professional manner.
• Booking vehicles into the workshop and arranging appointments.
• Answering telephone calls and responding to emails.
• Updating customer and vehicle records.
• Preparing and processing paperwork and invoices.
• Liaising with technicians and the workshop team.
• Keeping customers updated regarding their vehicles.
• Using computer systems and workshop software.
• Carrying out general administrative duties to support the department.

Skills

Computer skills

People skills

Communication

Organised

Reliable

Tools

Workshop software

Job description

Service Reception Administrator

Automotive Workshop: Preston

We are looking for a friendly, organised and customer-focused Service Reception Administrator to join our busy vehicle workshop team.

This is an excellent opportunity for someone who enjoys working with people, is confident using computers and has great attention to detail.

As Service Reception Administrator, you will be an important part of the day-to-day running of our workshop, providing a welcoming and professional service to customers while supporting the workshop team with administration.

Welcoming customers and dealing with enquiries in a friendly and professional manner

Booking vehicles into the workshop and arranging appointments

Answering telephone calls and responding to emails

Updating customer and vehicle records

Preparing and processing paperwork and invoices

Liaising with technicians and the workshop team

Keeping customers updated regarding their vehicles

Using computer systems and workshop software

Carrying out general administrative duties to support the smooth running of the department

We are looking for someone who:

Has good computer skills and is comfortable learning new systems

Has excellent people and communication skills

Is friendly, approachable and professional

Is organised and able to manage several tasks at once

Has good attention to detail

Can work well as part of a team

Is reliable, punctual and takes pride in their work

Has a positive attitude and a willingness to learn

Previous experience within a vehicle workshop, service department or automotive industry is essential, but personality, organisation and customer service skills are also equally important.

What's on Offer:

Salary: 29,120.00 per annum

You will be joining a friendly and professional team in a busy vehicle workshop, with the opportunity to develop your skills and become an important part of the business.

If you are organised, computer literate, enjoy dealing with people and are looking for a varied role within the automotive industry, we would love to hear from you.