Service Administrator (23640)

Barnardo's; Rochdale; On-site; GBP 15,000 - 18,000; Part time

Job summary

Barnardo's Rochdale and Bury services are seeking a friendly, organised Administrator to join our team, providing a welcoming first point of contact and high-quality administrative support for our services and users.

This role is 16.5 hours per week with days to be confirmed; duties include GDPR compliance, data management, minute taking, and using IT tools such as Outlook, Word and Excel. The post entails pro rata annual leave and a supportive team environment.

Qualifications

• Proven office administration skills.
• Experience with service user records administration.
• Strong understanding of GDPR to support document management.
• Data management and compliance oversight.
• Respond to enquiries by phone or email.
• Proficiency with IT applications (Outlook, Word, Excel).
• Minute taking and general admin duties.

Responsibilities

• First point of contact for visitors, parents, carers and partner agencies.
• Provide high-quality administrative support for our services and users.
• Organise and monitor service recording file rooms, ensuring clarity and order.

Skills

Attention to detail

Deadline driven

Numeracy

English communication

Organisational skills

IT packages (Outlook, Word, Excel)

Team working

Tools

Outlook

Word

Excel

Job description

Do you want to make a difference to Families?

Barnardo's Rochdale and Bury services (these services are SENDIASS and Short breaks) are looking for a friendly, organised and professional Administrator to join our team. This is an exciting opportunity to play a key role in supporting children, young people and families by providing a welcoming first point of contact and high-quality administrative support for our services and its users.

As the first point of contact for visitors, parents, carers and partner agencies, you will help create a positive and inclusive experience for everyone accessing our services.

This role 16.5 hours a week (days to be confirmed with successful candidate). Annual Leave and Bank holiday leave pro rata.

Admin roles include but are not limited to:

• Financial management to include; ordering service materials, allocation of grants, checking payroll reports, overseeing the profit and loss reports to highlight any anomolies.
• Organise and monitor our service recording file rooms, ensuring clarity and order in our files across all areas of our service,
• Strong understanding of GDPR to support the management of our documents.
• Data management and compliance oversight
• Supporting the Team manager wiht statistics for contract reports
• Able to respond and offer help to enquiries either via phone or email.
• Health & Safety tasks related to our building/office.
• An understanding that within admin roles you are privy to confidential information and maintaining confidentiality at all times when required is essential.
• Administrative support to the team.
• Using a wide variety of IT applications.
• Proven office administration skills, including minute taking.
• Experience of service user records administration.

We are therefore looking for someone with:

• Ability to give good attention to detail.
• Ability to work to deadlines.
• Good numeracy skills.
• Excellent interpersonal skills. Strong written and verbal English communication.
• Strong organisational skills.
• Extensive experience with IT packages such as Outlook, Word, Excel.
• Excellent team working skills.

Barnardo's staff receive regular supervision and training on our systems and procedures. We have a strong culture of staff support and a commitment to well-being. At Barnardo's we believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance.

Full induction will be given, including:

• Mandatory e-learning.
• Support around policies and procedures.
• Shadowing opportunities with other Barnardo's staff.
• Safeguarding training.
• Other job-related training opportunities.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.