Service Administrator

Adecco; West Kirby; On-site; GBP 23,000 - 31,000; Part time

Benefits offered by this job

Inclusive team environment

Flexible working

Generous annual leave

Pension scheme

Salary sacrifice options

Job summary

Adecco is seeking a Service Administrator in Liverpool to support our service operations. You will handle customer enquiries, analyse data in CRM and Excel, assist with finance tasks, and perform general admin duties to keep services running smoothly.

The role emphasizes teamwork, a proactive approach, and ability to thrive in a busy setting with flexible working practices and a strong focus on community impact.

Qualifications

• Experience in office administration and customer service.
• Proficient in MS Office (Excel, Word, Teams, PowerPoint, Outlook).
• Strong multitasking abilities in a busy environment.
• Proactive, solutions-focused mindset.

Responsibilities

• Providing outstanding customer service, addressing inquiries with professionalism.
• Extracting, analysing, and reporting data using Microsoft CRM and Excel to support decision-making.
• Assisting with finance operations, including petty cash, invoices, and credit card requisitions.
• Performing essential administrative tasks such as filing, booking, and taking minutes.
• Collaborating with colleagues to support projects and improve service delivery.

Skills

Customer service

Data analysis

Multitasking

Team collaboration

Proactive problem solving

Tools

Microsoft CRM

Excel

Word

Outlook

PowerPoint

Teams

Job description

Are you driven by a desire to make an impact in your community? Do you thrive in a role that supports a team dedicated to meaningful change? If so, we want to hear from you! We're on the lookout for an enthusiastic, organised, and committed Service Administrator.

Location: Liverpool

Contract Type: Fixed Term until March 2027 (with possible extension)

Salary: £27,000 per annum, pro rata

Hours: Part-time, 28 hours per week

Why You’ll Love Working with Us:

• Be part of a welcoming, inclusive team that champions diversity, equity, and collaboration.
• Enjoy flexible working practises that promote a healthy work-life balance.
• Benefit from a generous annual leave allowance.
• Take advantage of a competitive pension scheme.
• Explore salary sacrifice options for enhanced financial wellbeing.

About the Role:

As a Service Administrator, you’ll be at the heart of our operations, ensuring that our services run smoothly and efficiently. Your day-to-day responsibilities will include:

• Providing outstanding customer service, addressing telephone and face‑to‑face enquiries with professionalism and care.
• Extracting, analysing, and reporting data using Microsoft CRM and Excel to support decision‑making.
• Assisting with finance operations, including managing petty cash, processing invoices, and handling credit card requisitions.
• Performing essential administrative tasks such as maintaining files, booking appointments, and taking minutes during meetings.
• Collaborating closely with colleagues to support projects and enhance service delivery.

What We’re Looking For:

• A genuine commitment to addressing social injustice and aiding those in need.
• Experience in office administration and customer service roles.
• Proficiency in Microsoft Office, particularly Excel, Word, Teams, PowerPoint, and Outlook.
• Strong multitasking abilities and the capacity to thrive in a busy environment.
• A proactive, solutions-focused mindset that drives results.