Service Administrator

Honeycomb Jobs Ltd; Craigavon; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

On-site parking

Four-day work week

Job summary

Honeycomb is delighted to partner with a client to recruit a Service Administrator in Craigavon. This is a fantastic opportunity to join an established and expanding organisation.

As a Service Administrator, you will coordinate service requests, allocate jobs to in-house engineers, and maintain essential documentation across work orders and customer records. The role operates Monday to Thursday with an earlier finish on Fridays and on-site parking.

Qualifications

• Experience in a similar customer service/admin role.
• Strong attention to detail and accuracy.
• Able to work in a high-volume, fast-paced environment.

Responsibilities

• Primary contact for clients and allocate jobs to engineers.
• Liaise with engineers and provide clear information regarding assigned works.
• Maintain documentation for work orders and customer records.
• Prepare performance and service reports for internal teams and clients.
• Coordinate service requests and schedules with internal departments.

Skills

Customer service

Attention to detail

Team collaboration

Job description

Honeycomb is delighted to be working in partnership with a valued client to recruit a Service Administrator for their team in Craigavon. This is a fantastic opportunity to join an established and expanding organisation operating within a fast-moving and continually developing industry.

The Role

As a Service Administrator, you will play an important part in supporting the smooth running of the business. Working closely with both customers and field engineers, you will coordinate service requests, organise schedules and provide essential administrative support across daily operations.

Key responsibilities will include:

• Serving as the primary contact for clients, understanding their requirements and allocating jobs to the appropriate in-house engineers.

• Acting as the key liaison for engineers, ensuring they have clear information regarding assigned works and scheduling jobs efficiently.

• Managing and maintaining all relevant documentation linked to work orders, keeping customer records and accounts accurate and up to date.

• Preparing regular performance and service reports for internal teams and clients.

• Working collaboratively with various internal departments to ensure effective communication and the efficient progression of daily activities.

• Maintaining a high standard of accuracy and attention to detail while managing a varied workload in a busy environment.

The Person

The successful candidate will ideally have previous experience in a similar role, possessing strong customer service skills and excellent attention to detail. You will be confident working within a high-volume, fast-paced setting and enjoy working as part of a team.

The Package

The successful candidate will receive a salary of £25,000 - £27,000, depending on experience. The role operates Monday to Thursday, with an earlier finish on Fridays, and on-site parking is also available.

If you have a disability or require any reasonable assistance during the recruitment process, please get in touch with us directly so that we can discuss your requirements.

Honeycomb is committed to promoting equality of opportunity for all.